Frequently Asked Questions

Getting Started
1. What is a Web Store?
2. Do I need an account to use the Web Store?
3. What information do I need to provide to purchase online?
4. Why do I need to enter an email address?
5. What is my password?
6. How do I change my email address or password?
7. What if I forget my password?

Using the Web Store
1. How do I make a payment or purchase items?
2. How do I know my payment was processed?
3. Is the Web Store secure?
4. How do I reprint my receipt?

Credit/Debit Card Information
1. Does the system store my credit/debit card number?
2. My credit/debit card was not accepted. What do I do?

Further Assistance
1. Who do I contact if I have a question about a payment?


Getting Started

1. What is a Web Store?

The Web Store is a hosted online payment center, providing a convenient way for people to make online payments for various fees, goods, and services.

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2. Do I need an account to use the Web Store?

You do not need an account to browse the Web Store. However, you do need an account to make payments using the Web Store. You can create an account at checkout.

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3. What information do I need to provide to purchase online?

You will need to provide the following information to purchase online:
  • A Discover, MasterCard, or Visa issued credit or debit card
  • A valid email address
  • A password, which you will create during your first purchase
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4. Why do I need to enter an email address?

Your email address serves two purposes.
  • After each completed Web Store purchase, a confirmation email is sent to the email address you provide.
  • The email address you provide serves as your Web Store account login. With this Web Store account, you may view previous purchases, edit your Web Store account information, and receive a password reminder. To easily view your purchase history, we recommend you use the same email address for all purchases on the Web Store.
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5. What is my password?

During your first online purchase, you will be prompted for your email address and a password. You can create any password of your own choosing; this password is not issued by your organization. Your password must contain at least one alphabet character and at least one digit, must not be less than eight characters, and must not contain any of the following characters: < ( ' ) >. We recommend you create a strong password that is unique to your Web Store account and not used elsewhere.

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6. How do I change my email address or password?

Click the My Account link in the navigation column on the left side of the screen. Login with your "old" email address and password. Then, click the Account Settings button to edit your email address and/or password.

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7. What if I forget my password?

If you forget your password, click the Password Reset link in the navigation column on the left side of the screen. If the email address you enter is on file, we will automatically send a password reminder to you.

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Using the Web Store

1. How do I make a payment or purchase items?

To make a payment or purchase items,
  • Click a category button on the homepage or select a group from the "Browse" menu on the left side of the screen. Select the item you wish to purchase, enter any requested information, and click the Add To Shopping Cart button.
  • Click the Go to Checkout button to proceed to checkout or the Continue Shopping button to add additional items to your cart.
  • At the checkout screen, if this is your first purchase in the Web Store, enter a valid email address and click the Sign in button. This email address will serve as your Web Store account login on subsequent visits. If you are a returning customer, enter the email address and password you established on your first visit and click the Sign in button.
  • Complete billing and account information, if applicable.
  • Verify information and click the Complete Order button. Your order will be processed, and you may then view and print your receipt, if desired.
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2. How do I know my payment was processed?

The final step of your checkout process produces a printable receipt. In addition, a confirmation email is sent immediately to the email address you provided during checkout. If you do not receive the confirmation email, check your SPAM filter as it may have been filtered by your email client. In addition, any time after you complete your purchase, you may click the My Account button from the menu on the left and login using the email address you provided. From there, you can check your purchase history to verify that your order was correctly placed.

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3. Is the Web Store secure?

The Web Store is hosted by RevTrak, Inc, a leader in the credit card payment processing industry for K-12 school districts and city governments. RevTrak employs the most current security techniques to keep your payment information secure according to PCI Data Security Standards.

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4. How do I reprint my receipt?

Click the My Account button from the menu on the left. Enter the email address and password you provided for the order you are attempting to access. Click the View Past Orders button. Then, open the desired order and print your receipt.

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Credit/Debit Card Information

1. Does the system store my credit/debit card number?

No; for security reasons the system does not store your credit card number. The option to pay with a previously used card is made possible using securely encrypted tokens. The process of using secure tokens is an industry best practice in keeping with the stringent requirements of the Payment Card Industry Data Security Standard.

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2. My credit/debit card was not accepted. What do I do?
We accept Visa, MasterCard, or Discover credit or debit cards. If your payment is not accepted, you will receive an error message after submitting your payment information. Verify the information you have entered for the card number, type, and expiration date, and attempt your payment again. If entering your information correctly did not resolve the error, and you do not understand the error message, call the assistance number on the back of your card.

Special note to Debit Card users:

Many banks hold the amount you charge for each attempted payment, even if the debit card is declined. While the money will not be withdrawn from your account, a hold may prevent you from making other withdrawals for several days and may result in an overdraft.

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Further Assistance

1. Who do I contact if I have a question about a payment?

For after-hours questions about using the Web Store, click the convenient Contact Us link on the left side of the screen. Questions submitted through this feature are forwarded to the appropriate departments at your organization.

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